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Thuiswinkel Waarborg

Complaints

We do our utmost to provide products with excellent quality. On all our products, the statutory warranty applies. Legal guarantee means that a product is or what to do what consumers in all reasonable expectation. If you do receive a product that is damaged or if you are not satisfied with our service. We value your opinions. It is easiest to email your questions or complaints to webshop@tramontana.eu, quoting your order number and customer number. You will get an answer within 3 business days.

Products that exhibit normal wear and tear, are not used properly and / or treated, damaged deliberately are not covered by the warranty.

 

If the complaint can not be resolved to your satisfaction, you have the opportunity to present the complaint to the Dispute Thuiswinkel www.sgc.nl. You can also submit your complaint to the Disputes Commission through the European ODR platform http://ec.europa.eu/consumers/odr/.